Shipping Policy

Swasti Collections

At Swasti Collections, we aim to ensure that your orders are packed carefully and delivered safely and on time. Please read the following Shipping & Delivery Policy to understand our shipping process.

1. Order Processing

• Orders are processed after successful confirmation of payment.
• Orders are generally dispatched within 2–5 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time may vary during festivals, sales, special promotions, or periods of high order volume.
• Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details, where available.

2. Delivery Time

After dispatch, delivery generally takes approximately:

• Within India: 3–7 business days
• Remote or non-serviceable areas may require additional delivery time.

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.
• Any applicable free-shipping offers will be clearly mentioned on our website.
• Additional charges may apply for special delivery requirements or remote locations where applicable.

4. Order Tracking

Once your order has been shipped, tracking details will be shared with you whenever tracking is available.

You can use the tracking information provided to check the status of your shipment.

If you have not received your tracking information within a reasonable period after dispatch, please contact us.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Contact number

Swasti Collections will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics issues
• Weather conditions
• Natural disasters
• Public holidays
• Festivals or high-volume periods
• Incorrect address or contact information
• Government restrictions
• Other circumstances beyond our reasonable control

If your order is delayed, please contact us so that we can assist you in checking its status.

7. Damaged or Tampered Packages

Please check the package carefully when it is delivered.

If the package appears damaged, opened, or tampered with, we recommend that you do not accept the package where possible and contact us immediately.

If you receive a damaged product, please contact us as soon as possible with photographs or videos of:

• The outer packaging
• Shipping label
• Damaged product
• Inner packaging

This will help us investigate the issue with the courier and assist you appropriately.

8. Lost or Missing Orders

If your order shows as delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the relevant courier or logistics provider to investigate the shipment.

9. International Shipping

At present, Swasti Collections primarily ships within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be communicated before completing the order.

10. Contact Us

For questions regarding shipping or delivery, please contact:

Swasti Collections
📧 Email: swastcollections@gmail.com
📱 WhatsApp: +91 9526197424