Refund & Return Policy

Swasti Collections

At Swasti Collections, every product is carefully inspected before dispatch. Due to the nature of jewellery products, we maintain a specific return and refund policy to ensure the quality and authenticity of every order.

1. Return Eligibility

Returns or replacements will be considered only in the following cases:

• The product is damaged during shipping.
• The product has a manufacturing defect.
• An incorrect product was delivered.
• The product received is materially different from the product ordered.

2. Non-Returnable Items

Returns or exchanges will generally not be accepted for:

• Change of mind
• Personal preferences regarding design, colour, size, or style
• Normal wear and tear or damage caused after delivery
• Minor colour variations caused by photography, lighting, or device display settings
• Customized or personalized jewellery
• Products that have been altered, worn, damaged, or misused after delivery

3. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly requested to record a complete and uninterrupted unboxing video.

The video should clearly show:

• The package condition before opening
• The shipping label
• The complete unboxing process
• The product received
• Any visible damage or defect

An unedited unboxing video helps us verify the condition of the product at the time of delivery and process the claim efficiently.

4. Reporting an Issue

Any damage, defect, or incorrect-product claim should be reported within 24 hours of delivery.

Please provide:

• Order number
• Clear photographs of the product
• Complete unboxing video
• Description of the issue

Claims will be reviewed by our team before a return, replacement, or refund is approved.

5. Replacement Policy

If your claim is approved:

• We will attempt to replace the product with the same item.
• If the same item is unavailable, we may offer an alternative solution or refund, as applicable.
• Replacement will be subject to product availability.

6. Refund Process

If a refund is approved, it will generally be processed to the original payment method within 7–10 business days after approval and completion of the return process, where applicable.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

7. Return Shipping Costs

• If the return is due to a confirmed defect, damage during shipping, or an error by Swasti Collections, the applicable return/replacement shipping costs will be borne by us.
• If a return is approved for any other reason, the customer may be responsible for applicable return shipping costs.

8. Inspection

All return or replacement requests are subject to verification and inspection by Swasti Collections.

We reserve the right to decline a request where the product does not meet the applicable return conditions or where the issue is determined to have occurred after delivery.

9. Contact Us

For return, replacement, or refund-related queries, please contact us:

Swasti Collections
📧 Email: swastcollections@gmail.com
📱 WhatsApp: +91 9526197424